Ho Ho Ommm!
In the most yogic house at Christmas, the residents are preparing for the holidays.
Open the windows to find gift ideas and surprises!
Hover your mouse over the windows to open them and click on the content to learn more
Tap on the window to open it and double-tap to learn more about the content
Before you order, please read this
The Christmas period is undoubtedly one of the busiest times of year for couriers, so we recommend placing your orders as early as possible, but without rushing.
Read the product descriptions carefully and take your time to find the products you need to avoid the risk of returning them.
Keep an eye on the calendar!
Before December 15th
You still have time for EU deliveries before Christmas.
December 16th
You are on time for EU deliveries, but the package may arrive late if the courier is overbooked.
How can you avoid delivery problems?
If you ship to Italy, our first tip is to choose a BRT-fermopoint for faster and cheaper delivery. This option is the least expensive and is a great help to couriers during busy periods such as Christmas.
You or someone you trust can pick up the package at the BRT-fermopoint. All you need to do is show the clerk the courier’s notification regarding your order. You have up to 5 days to pick up your package.
For all other shipments, make sure the name or contact details you enter in the delivery address are the same as those on the doorbell! Make sure that someone is always available at the address provided to receive the goods (and that they have been informed).
If the package is marked as delivered, it may have been picked up for you at the address you provided (e.g., by a neighbor, relative, or doorman). Make sure it was picked up by someone you know and double-check the delivery address before contacting us.
Use the “Notes for the courier” field correctly: there is no point in repeating your phone number or writing “call before delivery,” as couriers are not required to call. Use the field wisely to enter truly important information, such as a second contact person for delivery, the staircase, the apartment number, etc.
Wait patiently for delivery
All orders are shipped from our headquarters in Chiaravalle, Italy, on working days, Monday through Friday. Orders will not be shipped on Saturdays or Sundays.
All orders are shipped within 1 working day, except for customized products, which take up to 6 working days to be shipped.
Don’t worry if you don’t see the tracking number right away: it will be provided when the courier takes charge of your order (1 to 3 business days after you place it).
Delivery times range from 3-5 business days, depending on the destination.
When should you contact customer service?
We will respond to all your requests. Please note that in the time before Christmas, it will take us more time to respond, and we kindly ask you to call us only for urgent matters.
You can reach us from Monday to Friday from 9 am – 1 pm: +39 071-2361861
For all other questions and requests, please send an email to customer.service@reyoga.it.
We will do our best to respond as soon as possible.
If you have problems with your shipment
Before contacting us, please check the tracking link that was sent to you via email. The shipping status may have been updated in the meantime!
If you have not yet received the email containing the tracking link, please check your SPAM folder.
If more than 2 business days have passed since you placed your order and you have not yet received the email with the tracking link, there may be a problem. Please contact us, and we will be happy to help you resolve it!